BUY BOOKS: Products sold at an offer price includes Discounts and excludes Shipping charges.We do understand the error may be from customer end like wrongly selection of products by mistake,or others,My Edubag understand this error and they have made a policy as follows: Books: A customer can fill our product return form by clicking on Customer service tab at the bottom of our home page or sending a mail on firstname.lastname@example.org mentioning the details like order no.products ordered and price.Return process has to be initiated in 3 working days after receiving the books. A)If the product received by you is not in proper condition like damage/torn,then you are not required to pay any additional charge and will be replaced B) if you have ordered a wrong product and now want to get it exchange then the shipping charges will be beared by the customer.but the same is to be initiated within 3 days of receiving it. Gifts: MyEdubag gives some free gifts to the customer qualifying the criteria of receiving gifts from us.We dont replace the gifts. My Learning Time .The Access to the content is given to the customer after purchasing the access .The same shall be refunded if the process is initiated within 3 days by sending the mail to email@example.com , however incase of any issue we will sought it out at our end,which may differ from case to case.If the customer has used the service of counselling within 3 days,then refund will not be done. Pay School Fees Myedubag is a window of digital payment between the registered schools(check the school name from the list) and the parent/student.We don’t accept the payments for the unregistered schools. It is powered by Mobikwik and Zaakpay which are the payment gateway service provider.in case of any discrepancy,refund ,MyEdubag will act on behalf of the parent/student and can sought out the issues between the parties.for any cashback offer,refund, please contact Mobikwik keeping Myedubag in the loop, you may reach us on firstname.lastname@example.org.